paycor
Client Support Specialist
OxBlue
Atlanta, USA
Full-time
Mid Level
Hybrid
Discovered 1 weeks ago
Free
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- Apply your understanding of OxBlue's equipment and technology knowledge to: anticipate client needs; provide clients with functional capabilities and a service experience that exceed their expectations; solve novel problems quickly and creatively
- Provide technical support for hardware and software, such as camera setup, user account setup, user tools, remote troubleshooting, and any other technical needs
- Provide logistical support for order fulfillment and any other logistical needs
- Participate in auditing and managing vendor accounts
- Be part of the culture - Be constructive and supportive of others
- Own your role – You’re the primary client contact and must be dedicated to keeping things simple, anticipating their needs and exceeding their expectations
- Communicate with purpose – Clearly express your ideas when speaking and in writing as well as thoughtfully listen and comprehend the sentiments of clients and coworkers
- Deliver unmatched service – You’re driven to exceed expectations by delivering top-notch client service
- Provide tech support – The role requires the capability to remotely solve technical hardware and software problems using your training, process guides and available tools
- Identify Solutions – The position requires quick thinking and the ability to solve complex issues daily, often with limited information. Contribute to OxBlue by suggesting potential improvements and assisting in the development and implementation of the solutions, either individually or with the help of others. You need to be solution-oriented and prepared to chase down information to succeed.
- Previous experience in a Client Support role
- Health insurance paid 100% for employee and 50% for family
- Dental insurance paid 100% for employee
- 401k with company match
- A fun work environment: casual dress, free snacks, complimentary massages, and great parties
- Investment in your professional development with internal promotions, continuing education, and tuition reimbursement
- Paid sabbatical program: 4 weeks every 5 years
- An award-winning culture recognized for its high level of employee satisfaction
- Long-term disability paid 100% for employee
- Life/AD&D
- Paid parental leave
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