paycom
Client Support Rep
Paycom
Orlando, USA
Full-time
Entry
Onsite
Discovered 1 weeks ago
Free
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The Client Support Representative delivers high-level service, support, and solutions to customers using specific tools and phone systems, teleconference tools, and remote connection.
The Client Support Representative will answer a high volume of calls from our clients .
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Job Summary
The Client Support Representative delivers high-level service, support, and solutions to customers using specific tools and phone systems, teleconference tools, and remote connection.
The Client Support Representative will answer a high volume of calls from our clients .
Customer Interaction
- Respond promptly and professionally to inbound calls and other communication channels.
- Provide accurate and relevant information to clients regarding products, programs, and services.
- Address client inquiries and concerns with a customer-centric approach.
Issue Resolution
- Identify and troubleshoot client issues, escalating them appropriately when necessary.
- Utilize a ticketing system to efficiently manage and track client concerns adhering to documentation standards.
- Offer effective and timely solutions to meet client needs.
Product Knowledge
- Maintain a comprehensive understanding of the company's products, programs, and services.
- Stay informed about updates and changes in offerings to assist clients effectively.
- Utilize and maintain product knowledge base
- Submit Knowledge Base articles to be verified by Senior Staff, and revise when needed per KPI.
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