Client Support Executive

At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.

We believe in a people-first culture , where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.

Ready to make your mark? Join us and be part of something bigger.

As a Client Support Executive at Kainos , you will work as part of a large global team supporting our successful cloud-based Smart Product Suite , across our world-wide Client-base. You will work co-operatively with colleagues to understand customer requirements, and with the guidance from more Senior Consultants, help provide Customer value-ad d service from the Smart Product Suite.

Helping to on-board and provide Business-as-Usual Support to our Customers using the Smart Product Suite.

Providing s upport to our customer s as part of the Kainos Smart Gold Service , enabl ing our customer s to maximise value -add from the Kainos Smart Product Suite by:

- Executing, Reporting and Maintaining customer Test Packs.

- Performing a nalysis on customer t est c overage to recommend enhancements and improvements that will provide additional customer Value.

- Liaising directly with customers on a regular basis as part of the Smart Gold Service .

Understanding Customer Needs – You will perform analysis of Customer ’ s Workday configuration and understand the specific domain (HCM, Recruiting, Financials, Payroll and Security) configuration that drives their business.