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Client Support Analyst
U.S. Legal Support
Jacksonville, USA
Full-time
Mid · 3+ years experience
Onsite
Discovered 1 weeks ago
Free
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The Client Support Analyst serves as the primary point of contact for clients, providing support via phone and email to ensure timely resolution of inquiries. This role requires strong customer service skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Full Job Posting
Client Support Analyst
📍 Jacksonville, FL 🕒 Monday - Friday | 8:00 AM - 5:00 PM
About U.S. Legal Support
U.S. Legal Support is a nationwide leader in litigation support services. We are committed to delivering exceptional service and solutions to our clients while fostering a collaborative and professional work environment.
Position Summary
The Client Support Analyst serves as the primary point of contact for clients, providing support via phone and email to ensure timely resolution of inquiries. This role requires strong customer service skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Essential Responsibilities
- Respond to and resolve client inquiries quickly and professionally.
- Research issues and implement appropriate solutions.
- Set up new client accounts and assist with portal navigation.
- Process settled cases and perform transcript/video status checks.
- Provide pricing information for completed jobs.
- Partner with internal teams to resolve client requests.
- Maintain knowledge of U.S. Legal Support services and portal features.
- Meet or exceed service level expectations.
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