greenhouse
Client Success Technical Manager (Brasil)
FeverUp
Brazil, USA
Manager
BRL 900 / month
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Be the go-to person for clients when it comes to technical support, platform usage, and troubleshooting
Manage daily client requests, from incident resolution to platform configuration and data exports
Provide onboarding, training, and ongoing support to help clients get the most out of our ticketing platform
Collaborate closely with internal teams (Sales, Tech, Product, Design) to ensure a seamless client experience
Support on-site operations during live events when needed
Play a key role in driving customer satisfaction and identifying opportunities for improvement
Full Job Posting
🚀 Where Innovation Meets Entertainment
We are a leading provider of end-to-end ticketing solutions for events. Our software manages the entire ticketing process — from event setup and sales to real-time validation at the venue.
Our platform processes thousands of transactions per minute, ensuring seamless access to events worldwide. We thrive on innovation, teamwork, and quality, creating solutions that power concerts, sports, theater, and more.
If you love cutting-edge technology, problem-solving, and scalable systems, this is your place.
Your Mission
We are looking for a Client Success Technical Manager to join our Business department, reporting directly to our COO.
You will take ownership of a portfolio of client accounts, acting as their main point of contact and trusted advisor. Your mission will be to build strong, long-term relationships, ensuring clients achieve maximum value from the Onebox platform and identifying opportunities for growth.
You will guide customers through every stage of their journey — from onboarding to ongoing optimization — managing their needs proactively and strategically. Working hand-in-hand with Sales, Product, and Tech teams, you will ensure a seamless client experience while driving retention and account expansion.
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