Client Success Manager

Actual offers within the posted range depend on the candidate's experience, skills, and alignment with role requirements.

The compensation noted does not include target commission, which is addressed separately.

We encourage candidates who bring strong relevant experience to apply, even if it doesn't map exactly to every listed qualification.

Where a candidate demonstrates particular strength in the interview process, we're open to discussing how the scope of the role — and compensation within the posted range — might be shaped to fit that experience.

• Run proactive, multi-channel outreach (email, phone, video, and in-person) to drive consistent product usage across your assigned accounts
• Lead onboarding and ongoing enablement sessions that translate Leadership Connect’s capabilities into measurable client outcomes
• Build durable relationships with day-to-day users, power users, and executive sponsors across each account
• Monitor usage signals, surface at-risk patterns early, and intervene with tailored re-engagement plans
• Serve as the product SME for your book, mapping the right workflows and use cases to each client’s goals
• Troubleshoot user challenges with creative problem-solving and a client-first mindset
• Partner cross-functionally with product, content, and sales to channel user insight into the roadmap and go-to-market strategy
• Grow over time into an account owner with responsibility for renewals and expansion
• 1–3 years of experience in a SaaS Client Success, Account Management, or sales role, with a track record of engaging users and driving adoption
• Comfort initiating outreach and steering conversations — equally confident over email, video, and in person, with excellent written and verbal communication
• Genuine curiosity about Leadership Connect’s market: government, large corporations, media, and non-profits
• Strong organizational and time-management skills; able to prioritize across a portfolio of accounts
• Proficient with a CRM, Salesforce preferred
• Thrives in a fast-paced environment and contributes to the development of new processes