Client Success Architect

The Opportunity

Key Responsibilities

• Focus on enhancing partner health by driving the adoption of the Blackpoint Suite of products and services and penetration of endpoints.
• Provide in-depth technical engagement and training to partners to educate and help them with the use of our suite of products as it relates to their business.
• Collaborate with other Go-To-Market (GTM) and Product team members to facilitate strategic engagements with partners and their clients. This includes direct engagement, preparation processes, and flowchart documentation to enhance partner experiences.
• Offer onboarding and offboarding support through direct engagement with partners and their clients. Assist in building strategic documentation and process flows to ensure faster and smoother onboarding experiences.
• Engage in ongoing education related to Blackpoint products, services, and integrated systems to stay current and provide the best support to partners.
• Assist in crafting and preparing monthly partner reviews to assess value delivery and customer health, ensuring ongoing satisfaction and the long-term success of our partnerships.
• Adopt a highly analytical approach to tracking activity with KPIs on ChurnZero and measuring progress month-over-month.
• Follow documented processes and procedures for all events to continuously enhance the partner and client experience.

Requirements