Client Solutions Partner

Location

• Mumbai/Bangalore
• We are looking for a strategic and execution-focused Client Solution Partner to lead pre-sales and solutioning for our Customer Experience (CX) practice across the US and Canada. This role will be instrumental in driving AI-led contact center transformations powered by Google GECX and the broader Google ecosystem. You will partner closely with sales, alliances, delivery, and client stakeholders to shape compelling, differentiated solutions that modernize contact centers using GenAI, automation, analytics, and cloud-native capabilities.
• This is a high-impact, client-facing leadership role requiring deep domain expertise in Contact Center transformation and strong commercial acumen.
• Role & Responsibilities
• 1. Pre-Sales & Solution Leadership
• Lead end-to-end solutioning for CX transformation opportunities across US & Canada.
• Engage with C-level stakeholders (CXOs, Heads of Contact Center, CIOs, Digital leaders) to understand business objectives and translate them into AI-led transformation roadmaps.
• Design differentiated solutions leveraging Google’s CX stack (CCaaS, Conversational Agents, Agent Assist, Analytics).
• Own RFP/RFI responses, solution narratives, architecture vision, and pricing alignment.
• Drive solution workshops, discovery sessions, and executive presentations
• 2. Domain Advisory & Thought Leadership
• Act as a trusted advisor to clients on:
• -AI-powered virtual agents (voice & chat)
• -Agent augmentation and productivity-Workforce optimization & routing modernization
• -Omnichannel CX transformation
• -Contact center analytics & insights
• Articulate business value (cost reduction, containment, AHT reduction, CSAT improvement, revenue uplift).
• Represent the practice in industry forums, client events, and partner engagements.
• 3. GTM & Practice Enablement
• Collaborate with sales leaders to shape account strategy and pipeline development.
• Develop reusable solution assets, industry playbooks, and accelerators.
• Partner with Google alliance teams to co-sell and strengthen ecosystem alignment.