Client Servicing Manager : Delhi (Event Tech)
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Key skills for this role
About the Role
Dreamcast seeks a Client Servicing Manager to manage end-to-end client relationships for event technology solutions in Delhi. The role involves coordinating with cross-functional teams, overseeing event planning and execution, and ensuring client satisfaction.
Key Skills for This Role
Responsibilities
- Manage end to end client relationships by understanding client needs and translating them into actionable event strategies
- Coordinate with cross functional teams including technical, production, and creative to ensure timely delivery of event solutions
- Oversee the planning and execution of events, ensuring all technical aspects align with client expectations and industry standards
- Serve as the primary point of contact for clients, addressing queries and resolving issues promptly
- Monitor event progress, gather feedback, and develop actionable insights to drive continuous improvement
- Maintain comprehensive reports and documentation on client interactions and event outcomes
Requirements
- Proven experience in client servicing and account management within event technology, exhibitions, or conferences industry
- Strong interpersonal and communication skills
- Ability to manage multiple projects simultaneously and coordinate with diverse teams
- Experience in planning and executing events or large scale projects
- Familiarity with client feedback systems and performance metrics
Full Job Posting
About The Opportunity
- We are a dynamic player in the event technology sector, specializing in creating engaging and immersive event experiences through innovative tech solutions.
- Operating on site in India, we are committed to providing exceptional client servicing and cutting edge event solutions that set industry benchmarks.
Role & Responsibilities
- Manage end to end client relationships by understanding client needs and translating them into actionable event strategies related to Exhibitions, Conferences etc.
- Coordinate with cross functional teams including technical, production, and creative to ensure timely delivery of event solutions.
- Oversee the planning and execution of events, ensuring all technical aspects align with client expectations and industry standards.
- Serve as the primary point of contact for clients, addressing queries and resolving issues promptly.
- Monitor event progress, gather feedback, and develop actionable insights to drive continuous improvement in service delivery.
- Maintain comprehensive reports and documentation on client interactions and event outcomes.
Skills & Qualifications
- Must Have: Proven experience in client servicing and account management within the event technology, Exhibitions, Conferences or related industry.
- Must Have: Strong interpersonal and communication skills with a knack for building lasting client relationships.
- Must Have: Ability to manage multiple projects simultaneously and coordinate effectively with diverse teams.
- Preferred: Experience in planning and executing events or large scale projects, with an understanding of event tech software and solutions.
- Preferred: Demonstrated problem solving skills with an analytical mindset and attention to detail.
- Preferred: Familiarity with client feedback systems and performance metrics to drive service improvements.
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