Client Services Representative - Calgary

Your future is bright at AGAT!

At AGAT Laboratories, we are the next step in your career!

By joining AGAT, you become part of a dynamic, purpose-driven team that fosters innovation, collaboration, and personal growth.

Our dedicated professionals come together every day with passion and determination, leveraging cutting-edge science to deliver solutions that drive progress and create a more sustainable, healthier world.

What you will be doing :

• Strive to employ AGAT’s mission statement of “Service Beyond Analysis” as the main point of contact and liaison for clients regarding laboratory inquiries
• Develop and maintain strong relationships with existing clients which includes face to face meetings, email correspondence and phone calls
• Manage customer expectations with respect to all aspects of the work orders in-house by: Ensuring prompt and accurate delivery of sample receipt notifications, certificate of analyses, exports and invoices, which are to be sent within the requested turnaround time (TAT) Communicating when sample integrity issues arise Proactively informing clients when delays with TAT arise in the lab Providing recommendations to management team regarding additional packages/report formats based on customers’ requests Coordinating with Lab and other operations regarding client projects and reanalysis Effectively communicating the status of projects and updates in the laboratory to clients Updating client special instructions in the Client Master File (CMF)
• Ensuring prompt and accurate delivery of sample receipt notifications, certificate of analyses, exports and invoices, which are to be sent within the requested turnaround time (TAT)
• Communicating when sample integrity issues arise
• Proactively informing clients when delays with TAT arise in the lab
• Providing recommendations to management team regarding additional packages/report formats based on customers’ requests
• Coordinating with Lab and other operations regarding client projects and reanalysis
• Effectively communicating the status of projects and updates in the laboratory to clients
• Updating client special instructions in the Client Master File (CMF)
• Participate in team training and development
• Remain current on all aspects of the department
• Excellent communication skills both verbal and written; confident telephone communications essential
• Geological education or industry knowledge is an asset