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Key skills for this role
Serve as the primary point of contact for patients undergoing a membership tiered scan, ensuring a smooth experience from scheduling to follow-up.
Work closely with the sales and clinical teams to coordinate post-scheduling workflows, ensuring patients complete all necessary steps for their scan.
Facilitate lab draws by coordinating with third-party providers and ensuring results are processed in time for consultations.
Ensure timely and accurate distribution of additional reports, including body composition analysis, advanced heart health assessment and brain volume quantification.
Monitor and track patient progress throughout the scan workflow, ensuring any potential delays or issues are addressed proactively.
Manage applications for the Provider Education Program, tracking interested participants and guiding them through the process.
Coordinate physician participants' scans and follow-up consultations to ensure a seamless experience.
Work closely with the physician sales team to ensure timely scheduling and engagement with program participants.
Maintain an up-to-date database of physician education program applicants, tracking milestones and feedback.
Act as a liaison between patients, sales, and clinical teams, ensuring seamless coordination of clinical services.
Provide timely updates and support to patients regarding their scan process, including preparation instructions, lab draws, and follow-ups.
Ensure high levels of patient and physician satisfaction by proactively addressing any concerns, answering questions, and coordinating with relevant stakeholders.
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Maintain the highest degree of confidentiality and compliance when handling patient and physician information.
What You’ll Bring
Experience in patient coordination, healthcare operations, or clinical support roles (preferably in imaging, concierge medicine, or specialty healthcare).
Strong organizational and project management skills, with the ability to juggle multiple responsibilities simultaneously.
Excellent communication and relationship management skills, with a patient-centric and service-oriented approach.
Experience working with sales and physician relations teams is a plus.
Proficiency in using CRM systems, scheduling platforms, and medical record systems to track patient and physician progress.
Ability to work independently in a fast-paced environment, problem-solve, and anticipate patient and physician needs.
Flexibility to adapt to evolving responsibilities as the enhanced scan workflow develops.
Our Values
First: we are Pioneers
Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding.
Second: we are Platform-Builders
We’re always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what’s ahead – in a mindset of ownership and duty to our mission.
Above all: we are Patients
We could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients’ lives, and we won’t stop till everyone can benefit from our work.
What We Offer
An avenue to make a positive impact on people's lives and their health
Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way
Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize
The hourly rate for this role is $32.70 - $34.62 per in local currency, depending upon experience and geographic location
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules.
Please be advised that official communication from our recruitment team will only come from our authorized domain [ prenuvo.com ]. If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to jobs@prenuvo.com.
Prenuvo is a private health screening company providing patients whole-body MRI, biomarker testing, and personalized health reviews.
Visit company websiteJobs and hiring trendsUSD 32.7-34.62 hourly / hour
Contract, Temporary
Entry
Remote
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