Client Services Manager

• Bachelor’s degree preferred.
• Business diploma or an equivalent combination of education and experience will be considered.

• 3–5 years of experience in client service, account management, customer success, or a related field.
• Demonstrated leadership experience, including coaching, mentoring, or developing employees.
• Proven ability to build and maintain strong client relationships.
• Experience supporting client retention, renewal, or customer satisfaction initiatives.
• Strong operational and process improvement background.

• Manage and oversee Normac’s client renewal and retention program.
• Participate in strategic planning initiatives and contribute to business growth objectives.
• Lead and support regional client retention efforts.
• Provide guidance, coaching, and support to Client Services team members.
• Foster strong relationships with clients through ongoing communication and service excellence.
• Identify opportunities to improve client experience, retention, and operational efficiency.
• Support departmental projects and initiatives as assigned by the Director, Client Services.

• Leadership and people development.
• Performance management.
• Operational leadership.
• Process improvement and optimization.
• Strategic thinking.
• Cross-functional collaboration.
• Business acumen.

• Proven ability to build and maintain strong client relationships through proactive communication and follow-up.
• Positive, energetic, and professional attitude with a genuine commitment to client satisfaction.
• Excellent interpersonal, verbal, and written communication skills, including strong presentation abilities.
• Exceptional attention to detail and the ability to manage multiple priorities simultaneously.
• Demonstrated success in meeting or exceeding goals and performance targets.
• Self-motivated and results-driven, with the ability to work independently and collaboratively.
• Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
• Experience using CRM software is considered an asset.

Normac is a forward-thinking employer dedicated to creating a positive, supportive, and collaborative work environment.

We offer a competitive salary, hybrid work setup, engaging team events, and opportunities for career growth and development.

Our commitment to employee success includes regular performance and compensation reviews, professional development opportunities, and a culture where ideas and people matter.

Every team member contributes to and benefits from our shared success.

As Canada’s premier insurance appraisal company, Normac is recognized for its high standards, exceptional service, and professionalism.

With a prestigious client base and a strong commitment to delivering value, we continue to experience significant growth and strengthen our position as an industry leader.

• Group benefits, including an Employee Assistance Program (EAP)
• Group RRSP matching program
• Three weeks of paid vacation
• Additional paid time off during the Christmas holiday season
• Paid birthday off
• Paid sick and personal days
• Employee rewards and recognition program
• Education assistance allowance
• Employee referral program

Please submit your resume, cover letter, salary expectations, and responses to the pre-screening questions through BambooHR.

Applications will be accepted until the position is filled or the posting is removed.

We thank all applicants for their interest in Normac.

However, only candidates selected for an interview will be contacted.

Normac is an equal opportunity employer and is committed to fostering an inclusive, accessible, and respectful workplace.

We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, sexual orientation, gender identity, or any other protected characteristic in accordance with applicable laws.

Salary Range: $60,000–$75,000 annually, based on experience.