Client Services Administrator

• Administration certificate or equivalent
• Minimum of 3 years of office administration experience

• Prepare and follow up on proposals and quotes for new business
• Communicate with clients over phone/e-mail in a timely and professional manner while providing the information they require and resolving their needs
• Distribute appraisal reports and updates in a high volume environment
• Schedule and coordinate property inspections
• Perform follow up phone calls to clients regarding renewals to maximize client retention
• Organize and maintain the company database of information in the CRM software
• Learn, understand and utilize new automation procedures as they are rolled out
• Create invoices for clients
• Establish a strong rapport with clients and colleagues
• Work with the team to ensure that monthly report deadlines are being met
• Collaborate with the team to continually strive to increase efficiency
• Create customer loyalty by going above and beyond to ensure customer retention and new business development
• Uphold Normac customer service to the highest standards

• Excellent organization and communication (verbal & written)

• A passion for customer service and exceeding client expectations
• Ability to work independently with minimal supervision as well as part of a team
• Excellent attention to detail
• Ability to meet deadlines without compromising quality or accuracy
• Exceptional time management skills and the ability to handle multiple tasks
• Thrives in a fast-paced, high volume environment that is growing and changing
• Strong analytical and problem solving skills
• Ability to work well under pressure while maintaining a friendly and positive attitude
• Proficient in MS Office, Outlook, especially in Excel and Word
• Experience using CRM software and Quickbooks (accounting software) is an asset

Normac is a progressive employer providing a positive work environment.

We offer a competitive salary, social activities as well as room to grow within the company.

At Normac, we encourage innovation, creative ideas, and new ways to perform our job and conduct business.

Employees work as a team, contribute and collaborate to each other’s success.

Recognized for its high standards, service, and professionalism, Normac is the premier insurance appraisal company in Canada.

With an enviable client base and commitment to value and service, Normac is capturing sizable growth opportunities maintaining its market leading position.

For the successful candidate, Normac offers a solid foundation, an entrepreneurial environment, and personal growth opportunities where ideas and people matter.

Please submit your resume and cover letter with salary expectations, along with your answers to the pre-screening questions, through our website.

We appreciate and thank all applicants for their interest in Normac, however, only candidates selected for an interview will be contacted.

We will be accepting applications until such time a suitable applicant is selected.

Normac is an equal opportunity employer and prohibits discrimination based on age, color, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws.

Normac is committed to creating and maintaining an inclusive and accessible workplace for all team members.

Extra benefits could include:

• Group benefits including Employee Assistance Plan
• RRSP matching program
• 3 weeks paid vacation + extra time off at Christmas
• Birthday day off
• Sick and personal days
• Remote work model
• Employee rewards and recognition program
• Education allowance
• Employee referral program