Client Services Manager

This is a fixed-term role for 10–12 months, with the potential to become permanent depending on business needs.

Benefits

• On-call is paid in addition
• 45p per mile for travel
• Up to £3,000 per year in our monthly bonus scheme
• Birthday off work paid after passing probation
• Qualification & career progression opportunities
• Access to Blue Light Card and Home Instead discounts
• We pay for your enhanced DBS check
• Employee Assistance Programme
• Holiday purchase scheme

Your responsibilities

• Oversee the end-to-end client experience, ensuring consistently high standards of person-centred care
• Line manage and support the Care Quality Team
• Carry out staff supervisions, appraisals, competency assessments, and return-to-work meetings
• Conduct new client consultations, assessments, and onboarding documentation
• Develop, review, and audit care plans, activity logs, and medication records
• Maintain accurate records using Home Instead systems (including People Planner)
• Lead client and care professional introductions
• Build strong relationships with clients, families, and external professionals
• Conduct regular client reviews and implement any required actions
• Deputise for the Registered Care Manager when required