Client Services Manager, Issuer Services
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Key skills for this role
About the Role
HSBC seeks a Client Services Manager for its Issuer Services team in Dubai. The role involves managing client relationships, monitoring SLA performance, and overseeing transaction administration for bonds, loans, and structured finance.
Key Skills for This Role
Responsibilities
- Build and maintain strong customer relationships, ensuring ISV requirements are understood by clients
- Monitor service level agreement (SLA) performance by collating data, providing feedback, resolving operational gaps
- Run formal client surveys to gather feedback and drive service improvements
- Identify retention and growth opportunities and support Business Development Manager with new business development
- Service a broad range of products including conventional bonds, structured finance, project and infrastructure finance, syndicated loans, project bonds, Islamic finance, and escrows
- Manage transactions across key agency roles and coordinate amendments with external counsel and internal stakeholders
- Partner with Transaction Managers to ensure smooth onboarding of new transactions and effective ongoing administration
- Oversee non operational deal activities and act as key escalation point for deal issues
- Collaborate with Client Services teams across ISV offices and provide operational support to Centre of Excellence teams
- Proactively monitor new mandates/bids to flag operational risks early and support sales pitches
Requirements
- Previous experience in a Client Services role within Issuer Services/Securities Services
- Strong networking and presentation skills
- Strong system and modelling skills
- Proven ability to communicate with several teams on a daily basis both locally and globally
- Ability to multi task and manage frequently changing priorities
- Sound understanding of legal documentation governing roles/products supported
- Graduation degree essential for UAE visa and work permit
- Strong client network in the MENAT market would be a preference
Full Job Posting
Role Overview
- HSBC Corporate and Institutional Banking (CIB) is a markets led, financing focused business.
- Securities Services provides robust and reliable solutions for institutional investors, banks, insurance companies, governments and multinational corporations.
- We are seeking an ambitious individual to join our Issuer Services (ISV) Team as a Client Service Manager in Dubai, U.A.E.
In This Role, You Will
- Build and maintain strong customer relationships, ensuring ISV requirements are understood by clients.
- Monitor service level agreement (SLA) performance by collating data, providing feedback, resolving operational gaps.
- Run formal client surveys to gather feedback and drive service improvements.
- Identify retention and growth opportunities and support Business Development Manager with new business development.
- Service a broad range of products including conventional bonds, structured finance, project and infrastructure finance, syndicated loans, project bonds, Islamic finance, and escrows.
- Manage transactions across key agency roles and coordinate amendments with external counsel and internal stakeholders.
- Partner with Transaction Managers to ensure smooth onboarding of new transactions and effective ongoing administration.
- Oversee non operational deal activities and act as key escalation point for deal issues.
- Collaborate with Client Services teams across ISV offices and provide operational support to Centre of Excellence teams.
- Proactively monitor new mandates/bids to flag operational risks early and support sales pitches.
Requirements
- Previous experience in a Client Services role within Issuer Services/Securities Services.
- Strong networking and presentation skills required to build and enhance client relationships.
- Strong client network in the MENAT market would be a preference.
- Strong system and modelling skills.
- Proven ability to communicate with several teams on a daily basis both locally and globally.
- Ability to multi task and manage frequently changing priorities.
- Sound understanding of legal documentation governing roles/products supported.
- A graduation degree is essential for obtaining a UAE visa and work permit.
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