Client Services Manager - Growth

Responsibilities

• Serve as the primary point of contact and trusted advisor for SMB client accounts
• Execute hands-on media planning, campaign execution, and optimization across Linear and Streaming TV
• Translate client goals into performance-driven strategies focused on CPA, CAC, and ROAS
• Identify client needs and surface opportunities to improve performance
• Build expertise in Tatari’s platform (buying, reporting, measurement) and collaborate with internal teams to support execution
• Guide clients through campaign setup, optimization, and reporting—providing education and platform training
• Participate in client meetings and contribute to performance discussions
• Build strong day-to-day relationships with client stakeholders

Qualifications

• Bachelor’s degree from a four-year institution, preferably in Business, Economics, Statistics, or Data Analytics
• 2+ years of experience in post-sales account management or client services, with exposure to senior stakeholders and C-level interactions
• 1–2 years of experience buying, trading, or managing campaigns within digital or programmatic platforms (e.g., DSPs)
• Experience supporting performance-driven clients (brands and/or agencies), with a focus on optimizing toward CPA, CAC, and ROAS
• Solid understanding of the streaming TV landscape (linear TV knowledge is a plus)
• Ability to clearly communicate technical concepts to both technical and non-technical audiences
• Strong presentation and listening skills, with a high level of preparation and attention to detail
• Comfortable engaging with a range of stakeholders—from engineers to marketing leaders—with a collaborative, problem-solving mindset
• Highly organized and detail-oriented, with the ability to manage multiple priorities

Benefits