greenhouse
Platform Solutions Manager
Tatari
Los Angeles, USA
Full-time
Entry · 2+ years experience
Hybrid
USD 80000-110000 yearly / year
Discovered 1 weeks ago
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Responsibilities
- Own post-sales relationships for a portfolio of self-service clients, acting as their primary point of contact and trusted advisor
- Support and advise clients as they plan, execute, and optimize TV campaigns using the company’s self-service platform
- Lead onboarding, training, and ongoing enablement to ensure clients are confident and effective users of the platform
- Develop a deep understanding of client goals, uncovering and discovering unstated needs to proactively guide strategy and execution
- Become a subject-matter expert in Tatari’s platform, buying capabilities, reporting, and measurement, and leverage internal teams to help solve client challenges
- Guide clients through campaign setup and optimization with a focus on performance outcomes (CPA, CAC, ROAS, etc.)
- Serve as the voice of TV and platform expertise in client meetings, clearly explaining strategy, results, and recommendations
- Collaborate cross-functionally with internal teams to ensure client feedback is addressed and insights are shared
- Build strong, long-term client relationships, including occasional in-person meetings and travel (up to ~10%)
Qualifications
- Bachelor’s degree from a four-year institution; majoring in marketing, economics, statistics, or business administration preferred
- 1–2 years of hands-on experience buying/trading media across linear, streaming, and/or programmatic (DSPs)
- 2+ years of experience in post-sales account management, client success, or client support roles, including exposure to senior or C-level stakeholders
- Experience supporting performance-focused advertisers or agencies, with an understanding of metrics such as CAC and ROAS
- Strong ability to communicate technical concepts clearly and tell compelling stories with data
- Confident presenter and active listener who comes prepared and adds value in every client interaction
- Comfortable collaborating with engineers, data teams, and marketers—you’re a problem solver, not a salesperson
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