Client Services Executive

Navitus Health Solutions is seeking a Client Services Executive to join our team!

National Accounts Management requires a highly strategic and consultative approach, focused on managing complex client needs, delivering customized solutions, and cultivating senior-level relationships across large organizations.

This role demands the ability to operate with structure and discipline while also navigating ambiguity—balancing tailored strategy, cross-functional coordination, and long-term growth objectives.

Success in this role requires a strong commitment to standards, and maintaining consistency and rigor in execution.

The ideal candidate demonstrates sound judgment, attention to detail, and the ability to deliver reliable, high-quality outcomes as client relationships evolve.

This role also includes travel to our corporate headquarters and client sites to support relationship management and business objectives.

The Client Services Executive (CSE) is a highly motivated professional with at least 5 years of successful experience interfacing directly with varied complex clients preferably in healthcare, to manage existing Pharmacy Benefit Management clients.

The position is responsible for the co-development of long-term account strategy for their assigned clients.

Working with subject matter experts, the CSE will be for responsible for identifying “up sell” and expansion opportunities and communicating these opportunities appropriately to be incorporated into the annual strategic business plan.

The CSE will be responsible for client retention, achieving corporate strategic goals relative to client base, and overall customer satisfaction, including solving customer issues relative to their contracts, reporting, and interface with the Clinical Account Executive for clinical issues.

This position will require the ability to communicate across multiple organization levels and the ability to lead projects is required.

Is this you?

Find out more below!

How do I make an impact on my team?

• Delegate, support and provide guidance to colleagues in Senior CSC and CSC roles
• Pull data from 3-D and other Navi-tools to deliver facts-based presentations (including Strategic Business Plans, VALUE Summaries, and Performance Standard reports) to clients. Work closely with Clinical Account Executive on data, strategy, and the Navitus team approach to all meetings
• Ensure immediate Client Services team has a plan to mediate any unmet PGs moving forward; Client Services should always have a debrief with an internal department which has failed to meet a PG