Client Services Coordinator (CSC) Ottawa - Part-Time 0.2

Carefor is Eastern Ontario’s largest home care and community support services not-for-profit, with over 1,200 employees operating in Eastern Counties, Ottawa, and Pembroke-Renfrew County.

The founding chapter of the Victorian Order of Nurses, Carefor has been helping seniors and people living with disabilities in Eastern Ontario live with choice and dignity since 1897.

For our staff, we are proud to help them be the best they can be both now and into the future.

Through comprehensive onboarding and continual training, you are continuously improving your professional practice with Carefor; and with the HOOPP pension plan, great benefits and a flexible schedule, we’re looking out for you and your family.

At Carefor, we know our work matters, and we’re proud of the impact we have in people’s lives.

The Client Services Coordinator works as part of a team to implement Carefor’s approved or prescribed processes to ensure every client visit is properly scheduled, every service provider’s caseload is properly assigned, and client expectations are met.

The Client Services Coordinator also maintains accurate documentation and communications with clients, service providers, and others. users.

A Client Services Coordinator may have to manage client expectations to ensure the expected service level is achieved.

Client Service Coordinator (CSC) - Part-Time 0.2 (Currently assigned to PSS Desk)

• Schedules service providers for client visits in areas assigned by the manager.
• Provides work schedules to staff that meet client needs and maximize continuity of care.
• Keeps up to date with daily changes such as staff availability, changes in client service authorizations and/or care plans
• Ensures client and service provider information is accurate and up to date in the scheduling database
• Provides timely information, through the use of communication technology (telephone, fax, e-mail, voicemail), to field staff, service providers, co-workers, Managers and Supervisors, clients, and customers
• Verifies visit confirmations from field staff and processes in a timely manner to be processed by the billing department
• Verifies payroll information for field staff in a timely manner ensuring the accuracy of hours, mileage, stats, and premiums.
• Contacts LHIN regarding discrepancies in frequency, authorization for extra visits or not seen/ not found visits, extensions to planned review dates