Client Services Advisor

Job requirements

• Providing exceptional client service across available communication channels, supporting online, retail and wholesale clients.

• Responding to client enquiries with professionalism, empathy, strong product knowledge and alignment to ZIMMERMANN’s brand values.

• Building strong client relationships, encouraging loyalty and contributing to the growth of a meaningful client database.

• Using client communication platforms, including Zendesk and Inside, to support a seamless and efficient client experience.

• Striving to deliver an omnichannel experience that reflects care, quality, efficiency and an above-and-beyond approach.

• Identifying opportunities to improve the client experience and sharing feedback or suggested improvements with senior management.

• Contributing to personal sales and performance targets, including agreed sales, conversion and productivity measures.

• Supporting projects that elevate the overall ZIMMERMANN client and team experience.

Job responsibilities

• Previous client service experience, with confidence building rapport and delivering a high standard of service.

• A clear, professional phone manner and excellent written communication skills.

• Strong attention to detail and the ability to manage multiple priorities under pressure.

• A client-first mindset, with the ability to deliver solutions-focused support with care and efficiency.

• Strong computer literacy, with experience using systems such as Microsoft Office, NewStore, Apparel21, Zendesk, Inside Chat or Magento viewed favourably.

• Reliability, punctuality and a proactive approach to supporting team and business priorities.

• Bilingual language skills would be advantageous.

• A positive, adaptable and team-oriented approach, with the ability to work collaboratively across Digital, E-Commerce, Retail, Wholesale and Marketing CRM teams.

Job benefits

• Access to tailored development plans and learning opportunities.

• Generous employee benefits and product discounts.

• Clear pathways for career progression within a global organisation.

• A collaborative, high-performing and inclusive team culture.

• The opportunity to contribute to a globally recognised Australian luxury fashion brand with a strong focus on creativity, quality and client experience.