Client Service Specialist (24 months)

Required skills & experience

• Excellent customer service skills with the proven ability to empathetically manage difficult client relationships while effectively resolving outstanding issues or problems • Ability to efficiently elicit and process the necessary information from a diverse clientele, reasoning out and making sound judgements around eligibility • Excellent verbal and written communication skills with a demonstrated aptitude for interviewing • Organizational skills with excellent attention to detail and the ability to multitask • Knowledge of the larger social justice network in which LAO operates • Proficiency with Microsoft Office Software • Experience in supporting clients in an online chat environment is considered an asset Organizational Competencies Expected • Client Focus • Adaptability and Flexibility • Personal Motivation and Accountability • Focus on Quality and Best Practice • Problem Solving and Judgment • Organizational Awareness • Teamwork and Collaboration Additional Requirements: A dedicated computer system with all required software will be provided to successful candidates throughout their employment, including an Ethernet cable that will need to be connected to an employee provided high-speed home internet connection. Sufficient actual bandwidth must be available during business hours in addition to any personal use in the home. Minimum employee home internet requirements include: - Supported: Cable, DSL and Fibre - Not Supported: LTE, Satellite or Wireless - Recommended Minimum Internet Package Posted Speeds: Download: 75 Mbps/Upload: 20 Mbps - Actual required speeds during business hours: Download: 25 Mbps/Upload: 10 Mbps The candidate’s existing internet provider and package will be validated during the pre-screening process, based on the physical address provided for the candidate’s remote work location. In some cases, employee internet speeds may need to be increased in order to meet business needs. Currently, the virtual live mandatory training is scheduled between (full participation is required): - Monday, November 23, 2026 - Wednesday, December 16, 2026 - Tuesday, May 25, 2027 - Thursday, June 24, 2027 What do we offer? At Legal Aid Ontario, we are committed to fostering a supportive and rewarding work environment for our employees. Our comprehensive benefits package reflects this commitment and is designed to enhance both professional and personal well-being. We have a comprehensive health and wellness program that include dental, health and life insurance along with Basic Accidental Death & Dismemberment (AD&D) Insurance, Short-Term Disability (STD), and Long-Term Disability (LTD) coverage. Employees at Legal Aid Ontario also enjoy generous paid time-off policy including vacation days, illness days, discretionary days and statutory holidays. Employees are eligible to be enrolled to OPSEU Pension Plan, administered by OPSEU Pension Plan Trust Fund (OPTrust). How to apply? Submit a résumé and cover letter. Please clearly set out in your cover letter why you are interested in the Legal Aid Worker position, and highlight relevant experience, skills, and training that make you an ideal candidate. Only those candidates selected for an interview will be notified. Final candidates for this position will be required to undergo a criminal record check. This position is represented by OPSEU and the employee will be governed by the provisions of the collective agreement and union dues will be deducted bi-weekly from date of hire. Note: If a permanent employee, currently represented by OPSEU, is the successful candidate for this opportunity, they will return to their home position at the conclusion of this assignment, if the position continues to exist. Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their résumé or to the one used to set up their Candidate Profile if applying on Njoyn. As an applicant, it is your responsibility to ensure that you check your email regularly. First time applying to a position with LAO? You will need to create a profile AND then apply for the position. Already have an Njoyn account? Just sign in and select "my jobs" to apply. Once you have successfully applied you will receive a confirmation email. Trouble applying? For telephone support please call 1-877-427-7717 or email support:candidate.njoynhelp@cgi.com.