BCM Coordinator

This position is responsible for providing administrative support to PCMO. Key responsibilities include triaging incoming requests, applications, and correspondence; maintaining appropriate worklists and mailboxes; summarizing budget requests for review by Case Managers; reviewing transcript requests and disbursements; preparing materials for the Exceptions Committee; assigning Merit Assessments; and assisting with complex case rate applications. The position is also responsible for maintaining a statistical database, responding to and redirecting a wide range of inquiries, and handling matters or correspondence from lawyers and LAO staff. Home Location: Toronto Provincial Office Secondary Location: n/a Reports to: Manager - Operations, PCMO

• Prepare BCM budget requests ensuring all necessary information is available for review by Case Managers or Lawyer Manager • Summarize BCM form data for use by Case Managers or Lawyer Manager • Send template and follow up letters to counsel on behalf of Case Managers Case Manager or Lawyer Manager in PCMO • Provide administrative support including the collection and input of data for statistical analysis, spreadsheet maintenance, uploading correspondence/documents and assisting with executive reporting • Respond to and re-direct correspondence, communications, inquiries to and from staff, as well as criminal defense counsel • Create and maintain files for Big Cases including information for multiple co-accused and Exceptions Committee cases • Schedule matters to go before the Exceptions Committee in collaboration with Case Managers, and support Lawyer Manager and Manager Operations • Monitor the appropriate worklist for the assignment of Appellate Merit Assessments (AMA) to Case Managers • Assist with applications for the complex case rates (CCR) and Exceptions Committee (EC) • Process requests for disbursements and transcripts • Assist LAO staff and stakeholders in regard to disbursements, transcript authorizations, policies and processes • Assist in creating systems, training and processes (i.e. developing and maintaining policies, operation manuals, guides, forms and other tools supporting business processes) • Maintain and triage all applicable worklists for PCMO to ensure that requests are dealt with expeditiously • Maintain data and information on various transactions in database(s) to ensure that statistics are available for reporting. Provide support to departmental Business Analyst • Field requests, inquiries and complaints in a courteous and professional manner • Liaise with LAO District Offices and various LAO departments as required • Other administrative duties as assigned