Client Service Representative (CSR)

Great Lakes Hospital for Animals is growing, and we are excited to expand our footprint in the community. We are looking for a Client Service Representative who has a heart for service, enjoys helping people, and thrives in a busy, team-oriented environment.

Our CSRs are an important part of the care team. They help clients feel welcomed, informed, and supported while keeping communication and patient flow moving throughout the hospital.

Welcome clients and patients to the hospital

Answer phones, texts, and other client communications

Schedule appointments and help clients determine appropriate next steps

Coordinate communication between clients and the medical team

Check clients in and out

Process payments and review invoices

Maintain accurate client and patient information

Help manage appointment flow throughout the day

Communicate prescription, refill, and follow-up requests

Support clients during emotional or difficult situations

Educate clients about hospital services, policies, and resources

Work closely with veterinarians, technicians, assistants, and fellow CSRs

You may be a great fit if you:

Have a genuine desire to help people and their pets

Communicate clearly, warmly, and professionally

Stay organized while managing multiple priorities

Are comfortable with a busy phone system and frequent client communication