Client Service Representative

Burnaby, British Columbia, Canada Surrey, British Columbia, Canada Vancouver, British Columbia, Canada Victoria, British Columbia, Canada Burnaby, British Columbia, Canada Abbotsford, British Columbia, Canada Port Coquitlam, British Columbia, Canada North Vancouver, British Columbia, Canada Kelowna, British Columbia, Canada Vancouver, British Columbia, Canada Surrey, British Columbia, Canada Kamloops, British Columbia, Canada Nanaimo, British Columbia, Canada Vancouver, British Columbia, Canada Langley, British Columbia, Canada West Kelowna, British Columbia, Canada Victoria, British Columbia, Canada Richmond, British Columbia, Canada

We welcome applications from all qualified job seekers. Should you require accommodations throughout the application or hiring process, please don’t hesitate to contact accessibility_services@icbc.com , as we are committed to ensuring a seamless and accessible experience for all candidates. Also consider joining our Indigenous Peoples or People with Disabilities Talent Pool to receive information about future opportunities and to learn more about our DEI hiring.

Are you a current ICBC Employee? Click here to access our internal portal.

Position Highlights

As a Client Service Representative, you will play a key role in delivering driver licensing and identification services that help customers maintain their independence and mobility. You will work directly with customers to understand their needs, determine eligibility for licensing and identification products, process transactions, and provide information on a variety of driver licensing services.

This role makes a direct impact on customers who rely on driver licensing services to get to work, attend school, volunteer, and participate in important daily activities. Working in a fast-paced Driver Licensing Office, you will interact with a high volume of customers, often balancing multiple priorities and frequent interruptions while maintaining a strong focus on accuracy and customer service.

Success in this role requires exceptional attention to detail, strong problem-solving abilities, and the confidence to navigate complex customer interactions. Active listening skills, sound judgment, and the ability to adapt your communication style to meet individual customer needs are essential.