Client Service Representative, AECFV

Client Services Representative – Animal Emergency clinic of Fraser Valley About Us: AECFV is a leading AAHA accredited veterinary facility.

We have been providing emergency and critical care coverage to more than 100 general practices throughout the Lower Mainland and Fraser Valley since 1996.

Our 8,000 sqft hospital is equipped with many state-of-the-art tools that enable us to provide comprehensive emergency care.

We have one of the largest blood banks in Canada and are one of the largest and busiest standalone emergency hospitals in Western Canada.

We are staffed 24 hours a day, 365 days a year by an incredible team that's committed to practicing the highest standard of emergency and critical care medicine.

AECFV is partnered with Ethos Veterinary Health.

EVH is a community of more than 100 specialty and emergency hospitals across North America driven by the spirit of collaboration and focused on empowering the advancement of veterinary medicine at the local hospital level.

Through the collaborative approach of our partnership with Ethos Vet Health, we can focus on the things we believe in—best-in-class care and medicine, servant leadership, work-life balance, and employee well-being and growth—while backed by the support, stability, leadership, and resources of Ethos Vet Health.

What to Expect:

• Uplifting work culture: We are a family-founded clinic, and we hold fast to our sense of family, fun, and community by cultivating a culture of respect, kindness, and inclusion .
• Be appreciated: Your knowledge is respected by all peer levels. We value what your unique experience can contribute to our clinic!
• Supportive work environment: We support your healthy work-life balance and are invested in your personal growth and professional development!
• Fuel your passion: The variety and challenge of emergency and critical care cases offers a unique and rewarding career opportunity!
• In-person client and telephone reception including discussing fees, answering questions regarding services and care, and assessing for patient triage recommendations to the nursing team
• Maintain client information and medical records in an accurate and organized manner
• Manage client financial accounts including cash handing, and daily payment reconciliation.
• Understand the importance of client care excellence
• Preferred prior experience in customer service or a veterinary setting.
• Excellent communication skills, both written and verbal, and can articulate information clearly to clients and team members.