Client Service Manager

Responsible for managing and developing positive relationships with clients within a team environment

Responsible for ensuring end to end new and existing services provided to our client are functioning as expected, meeting contracted service levels and quality standards

Responsible for ensuring operational teams and processes are fully engaged in support to the client

Working across the organisation to document, monitor, measure and improve the services contracted to clients

Responsible for ensuring follow up actions due to audits are completed, ensuring owners have responded within agreed timelines

Completion of scheduled service review meetings, providing warranty reports on end to end service provided to Client

Responsible for the creation and delivery of Client service reports

Ownership of Client service improvement plans

Ensure Client take-on is successful and Client engagement is managed professionally

Providing business SME input

Supporting the sales team

Proven successful Client service and Client relationship background

Proven ability to identify and implement service improvements

Proven ability of managing delivery of multiple items effectively

Proven ability in delivering high standards of Client satisfaction

High standard of communication skills with the ability to communicate at multiple levels within an organisation

Experience in a FCA regulated industry

Able to follow complex process

We believe great things happen when teams connect. Our schedule is built around 4 days of high-impact, in-office collaboration (Monday–Thursday) , paired with Friday Flexibility to wrap up your week remotely.

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.