Client Service Director

A BOLDSCIENCE, a Client Service Director (CSD) plays an integral role within the Client Services leadership team.

They have a wealth of experience working within the medical communications industry and can lead and drive multiple accounts.

As well as excellent project and client management skills, a CSD has a high level of scientific and strategic knowledge, enabling them to quickly become a trusted partner to clients.

They possess leadership skills, strong customer service skills, good knowledge of data analysis, problem-solving, and organization skills.

They are forward-thinking and always looking for new ideas and fresh approaches to push BOLD’s offering to the next level.

They take the time to build relationships with the wider BOLDSCIENCE team (such as Scientific, Creative, Finance, and People Operations) and ensure that collaborations are successful.

A CSD can expand their role outside of day-to-day account management and is visible across the wider Client Services & BOLDSCIENCE team.

At BOLDSCIENCE, a CSD can apply high levels of scientific and industry expertise to function as a strategic partner to clients.

They are responsible for tactical planning, financial management, resourcing, and driving both organic and new business opportunities.

Some typical activities will include:

• Ability to manage relationships with clients to ensure they are satisfied with services provided. They can forward plan, knowing exactly when something needs to be changed/actioned
• Extensive experience working across a range of therapeutic areas, clients, and medical education tactics
• Provides onsite support for initiatives such as advisory boards, symposia, workshops, etc.
• Ability to apply a high level of scientific and commercial expertise gained through extensive knowledge and experience in the industry to function as a true client partner
• Provides strategic and operational direction to account teams