Senior Account Manager

BOLDSCIENCE Senior Account Manager (SAM) is the linchpin of the client service account team.

They are an account management guru and support senior team members to oversee project delivery, financial management, and day-to-day client management.

They have their finger on the pulse across all day-to-day activities across their accounts, including account timelines, budgets, forecasting & resourcing.

They feel confident in delegating tasks to the surrounding team and take the time to review work, ensuring high standards are constantly achieved.

Working with their senior account lead, an SAM is beginning to develop their strategic thinking and long-term client strategies.

A BOLDSCIENCE SAM is ambitious and is constantly striving for success, but they are all about the team and are passionate about coaching, mentoring, and people management where applicable.

At BOLDSCIENCE, no two days are the same, and our SAMs play an active, busy hands-on role providing day-to-day client and team management across their accounts.

Some typical activities include:

• Supports senior members of the team in the management of the account team, project delivery, and financial management
• Takes responsibility for a wide range of projects and ensures alignment with the client brief and project objectives
• Develops in-depth knowledge of the client account, therapy area, and processes
• Reviewing content and internal drafts developed by the Scientific and Client Service team to ensure alignment with client needs and direction
• Builds and maintains an effective relationship with the client, establishing a point of contact and is recognised for strong account management skills
• Leads client status meetings, provides clear direction, captures key decisions and actions in writing
• Ensures that the team is responsive and responds promptly and accurately to client queries. Escalates and flags any concerns to the account lead; proposes solutions for handling