Client Service Associate (Emiratisation)

We are looking for a customer-centric banking professional to join our RAK Elite team and support a portfolio of affluent customers by delivering exceptional service, managing day-to-day banking requirements, and strengthening customer relationships.

The role acts as a key support partner to Relationship Managers, ensuring seamless customer onboarding, efficient resolution of service requests, and identification of opportunities to deepen customer engagement and product penetration.

• Experience in Retail Banking, Priority Banking, Wealth Management Support, or Customer Service within a banking environment.
• Strong customer relationship management skills with the ability to engage and service affluent or high-value clients.
• Experience managing customer portfolios, handling service requests, and delivering a superior customer experience.
• Ability to support Relationship Managers and act as a key point of contact for customer servicing needs.
• Knowledge of banking products including accounts, deposits, credit cards, mortgages, investments, insurance, and wealth products .
• Strong cross-selling and customer needs assessment capabilities to identify additional banking opportunities.
• Excellent problem-solving skills with the ability to manage customer complaints, escalations, and end-to-end resolution.
• High attention to detail while reviewing customer documentation and ensuring compliance with internal and regulatory requirements.
• Ability to manage multiple requests simultaneously while consistently meeting SLAs and turnaround times.