Client Service Analyst II

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.

Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.

We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.

Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

What you’ll own

• Supporting developers with their integration into the Global Payments platform - onboarding, in-life and escalations.
• Holding phone calls and joining online meetings with customers and their developers to discuss eCommerce related topics.
• Responding to tickets inline with our SLA’s and ensuring that our customers are well looked after, providing first class customer service. You will be the face and voice of Global Payments during your interactions.
• You’ll act as a customer champion, providing expert advice on technical payment processing and the payments industry to both new and existing customers and partners.
• We pride ourselves on how we collaborate with each other and you will be expected to work closely with our other business units to ensure a timely and accurate response to any customer queries, or to provide feedback back to other teams.
• Documenting resolutions is a vital part of what you’ll be doing and ensuring there is a full audit trail of your interactions.
• You’ll develop yourself to progress your career within Global Payments, and will be supported by your leaders to realise your goals.
• From time to time you may be required to support other regions, we are global business and when a need arises you will professionally represent the UK&I business.
• You should stay up to date with product changes, industry trends and best practices to ensure that you are on the ball at all times.
• We work in a fast paced, ever evolving environment, so expect to pitch in with other responsibilities from time to time.

What you’ll bring

• A minimum of 1 years experience working in a customer or technical support role is desirable.
• Enthusiasm and desire to succeed, we encourage a winning mentality.