Client Relationship Officer
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Key skills for this role
About the Role
Respond to client inquiries, maintain records, build relationships, and ensure client satisfaction using CRM tools and strong communication skills.
Key Skills for This Role
Responsibilities
- Respond to new client inquiries via phone, WhatsApp, email, and website forms
- Qualify and follow up with new leads
- Maintain accurate client records and update CRM systems
- Reactivate previous clients and maintain long term relationships
- Conduct outbound calls to prospective clients and referral partners
- Follow up on quotations, proposals, and ongoing recruitment assignments
- Build and nurture strong relationships with families, professionals, and corporate clients
- Coordinate closely with the recruitment team to ensure excellent client service
- Identify opportunities for repeat business and referrals
- Ensure no lead or inquiry is left unattended
Requirements
- Respond to client inquiries via phone, WhatsApp, email, and website forms
- Qualify and follow up with new leads
- Maintain accurate client records and update CRM systems
- Conduct outbound calls to prospective clients and referral partners
- Build and nurture relationships with families, professionals, and corporate clients
Full Job Posting
Responsibilities
- Respond to new client inquiries via phone, WhatsApp, email, and website forms
- Qualify and follow up with new leads
- Maintain accurate client records and update CRM systems
- Reactivate previous clients and maintain long term relationships
- Conduct outbound calls to prospective clients and referral partners
- Follow up on quotations, proposals, and ongoing recruitment assignments
- Build and nurture strong relationships with families, professionals, and corporate clients
- Coordinate closely with the recruitment team to ensure excellent client service
- Identify opportunities for repeat business and referrals
- Ensure no lead or inquiry is left unattended
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