Client Relations - Analyst

Anticipate client needs and proactively identify opportunities to deepen relationships through strategic, research‑backed guidance

Manage and track interactions with ISG Research’s existing clients (IT, BPO and Network service providers) and act as a liaison between the provider and ISG Analyst community

Consultatively work with clients to ensure they see value out of their relationship with ISG’s Provider Lens Program, including orchestration of on-boarding calls and regular cadence calls

Create and manage communities of interest in line with ISG Provider Lens Research service lines and orchestrate campaigns to identify new sales opportunities

Curate post-sales follow up campaigns to measure and assure client return on investment

Develop a deep understanding of client objectives, business priorities, and long‑term strategy to ensure research and advisory outputs are aligned with desired outcomes

Partner cross‑functionally with internal research, advisory, and delivery teams to ensure high‑quality, insight‑driven client engagements

Work proactively with AI development team to find new opportunities to create value for ISG Provider Lens Clients

Track and update client activity on a proprietary CRM Tool and create reports on a monthly/quarterly basis – Identifying any concerns of the client. Compile suggestions to improve our products and manage the feedback process.

A minimum of 3 years of experience in a Client relationship and account management, pre-sales and sales support, marketing function in an ITO/BPO organization

Adaptive and Collaborative - The ability to work a flexible schedule, collaborating with US and European and APAC regions. Will occasionally require evening work hours in India

Consultative - The ability to understand the importance of reporting to client measurement programs and to be able to discuss these concepts with clients

Experience in using AI Tools – Working knowledge of Co-Pilot, Teams Environment, and ChatGPT is desirable as well as other associated tools