The Client Project Manager owns & executes critical projects in support of Paylocity’s largest, most complex, and highest revenue clients. The Project Manager engages with the Client, Executive Account Manager, Client Service Manager and internal partners to ensure they have a complete understanding of the client’s business challenges and will work out unique solutions to resolve those issues. They report to the Client Services Director and engage with the Client Services Manager to prioritize and execute projects and involve necessary internal stakeholders. This role requires proficient technical skills, attention to detail, strong sense of urgency, and comprehensive knowledge of our full Paylocity product suite. This role requires a combination of project management, product & system understanding, and client-facing responsibilities.
Key Skills for This Role
Microsoft OneDriveMicrosoft SharePointTaskrayMicrosoft ExcelPaylocity HCM suite
Full Job Posting
Schedule
Must be willing to support clients in Mountain and Pacific Time Zones.
Position Overview
The Client Project Manager owns & executes critical projects in support of Paylocity’s largest, most complex, and highest revenue clients. The Project Manager engages with the Client, Executive Account Manager, Client Service Manager and internal partners to ensure they have a complete understanding of the client’s business challenges and will work out unique solutions to resolve those issues. They report to the Client Services Director and engage with the Client Services Manager to prioritize and execute projects and involve necessary internal stakeholders. This role requires proficient technical skills, attention to detail, strong sense of urgency, and comprehensive knowledge of our full Paylocity product suite. This role requires a combination of project management, product & system understanding, and client-facing responsibilities.
Primary Responsibilities
The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Efficiently manage projects using a combination of Microsoft OneDrive, Microsoft SharePoint, and Taskray
Define project scope, develop project plans and track and report out on progress
Gain an understanding of typical client business challenges and objectives and map Paylocity features/benefits to address these needs
Resolve a range of operational issues which impact regular Paylocity system usage on behalf of the client
Provide exceptional customer service to internal and external clients
Partner with necessary internal stakeholders to accomplish projects timely
Develop strong internal relationships with Sales, Client Services, and other Paylocity divisions to drive solutions that improve client satisfaction and meet client expectations
Partner with Client Services Manager, Executive Account Manager, & Client Service Director to coordinate internal and external client teams to ensure that major project objectives are clear, roles and responsibilities are assigned, and timelines are met. Report ongoing progress to client's senior leadership.
Assist with quarterly business review process for each client in partnership with large client leaders
Identify any roadblocks on the projects & propose risk mitigation strategies
Identify HR, Finance, and/or IT opportunities and efficiencies that can be solved with Paylocity products or HCM solutions
Serve as a strong advocate for clients by representing their needs and requirements to internal stakeholders. Provide feedback to the relevant teams on client preferences, feature requests, and market trends and see through execution.
Identify opportunities for automation, product, and process improvement
Lead client calls to report on project task deliverables
Position will require travel to client up to 50%
Stay updated on industry trends, regulations, and best practices related to human resources, payroll, and benefits administration. Share relevant insights and knowledge with clients to help them stay ahead in their respective industries.
Other duties as designated by Client Services Directo
Education and Experience
Bachelors degree or equivalent education and experience required
5-7 years project management or technical account management experience required
Excellent Project and Time Management skills required
Ability to multi-task and frequently change priorities
Previous HCM or payroll service bureau experience strongly preferred
Advanced skill set in Microsoft Excel (Vlookup, etc.)
Proven system knowledge on majority of Paylocity HCM suite preferred.
Ability to convey information clearly and persuasively
Excellent soft skills to interact with C-Level executives
Previous experience with product training and instructional design preferred.
Ability to influence stakeholders without authority to get deliverables completed
Physical requirements
Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.
Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.
We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.
We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com . This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.
The base pay range for this position is $64,400 - $119,600/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.
At Paylocity, “We” is what makes us different. We are committed to fostering a culture that honors diverse opinions, perspectives, and backgrounds, knowing that each makes us stronger and collectively unbeatable together. We actively cultivate these differences as we engage each other in driving innovation in the software and services we provide our customers. Paylocity is an equal opportunity employer. If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7427.
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About Paylocity
Software & SaaS7046 employeesFounded 1997
Cloud-based payroll and human capital management software provider.
