Client Partner

Key Responsibilities

• Develop a deep understanding of each client's strategy, portfolio, operating model, market dynamics, and regulatory constraints across GCC.
• Maintain a heatmap of opportunities: current spend, whitespace, competitive landscape, decision centers, procurement cycles, and risk flags.
• Own the end to end relationship with senior stakeholders (CxO, BU Heads, Digital/IT, Medical Affairs, Market Access, Supply Chain) to align on priorities and success metrics.
• Build and execute a structured stakeholder engagement cadence (QBRs/MBRs, executive 1:1s, steering committees) with clear objectives and actions.
• Lead value led conversations to uncover pain points (e.g., launch excellence, omnichannel orchestration, HCP engagement, patient support programs, PV, real world evidence, supply reliability).
• Negotiate and close growth programs, renewals, and expansions consistently achieving or exceeding quarterly and annual plan numbers.
• Own the annual and rolling Account Plan (objectives, revenue targets, growth initiatives, deal pipeline, risk/mitigation, relationship map, competitive strategy).
• Maintain a 2 4 quarter rolling forecast with pipeline quality (coverage, stage hygiene, win probability, velocity).
• Drive disciplined governance: QBRs with clients; internal deal reviews; executive sponsorship plans; win/loss analyses.
• Partner with Client Principals and service delivery leads to craft proactive POVs and proposals that address client priorities (commercial, medical, regulatory, digital).
• Orchestrate thought leadership, pilots, and co innovation workshops; translate insights into concrete opportunities with defined business cases and outcomes.
• Ensure solutions comply with local regulatory requirements and data privacy standards.