greenhouse
Client Partner Experience Manager
ICG Medical
Maryland, USA
Full-time
Entry · 2+ years experience
Onsite
Discovered 1 weeks ago
Free
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To develop and grow both relationships and revenue within the region ensuring that we continue to further our mission of Improving Patient Care. With a full understanding of the role and the business, grow the region in line with company targets whilst delivering a timely & robust recruitment service to both candidates & clients alike with a high level of customer service.
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Job Summary
To develop and grow both relationships and revenue within the region ensuring that we continue to further our mission of Improving Patient Care. With a full understanding of the role and the business, grow the region in line with company targets whilst delivering a timely & robust recruitment service to both candidates & clients alike with a high level of customer service.
Responsibilities
- Sourcing & generating referrals, database mining, sourcing via social media, selling the agency/opportunity.
- Pipeline management: prioritizing, building & maintaining relationships & supporting compliance in collecting documentation.
- Obtaining and updating candidate availability.
- Management of candidate database ensuring all notes are on the system.
- Proactively resolving candidate queries/issues.
- Daily team meetings with scheduling/staffing team
- Maintain regular check-in's with Caregivers
- Source new nurses and nurture existing nurses, and handling cancellations from clients and candidates.
- Stakeholder management with colleagues in compliance, sales, and payroll.
- Manage basic payroll queries, chase missing timesheets, manage and support rejected timesheets, releasing timesheets from the team.
- Follow-up call after the first shift: Ensuring service levels remain high.
- Welfare calls to workers, promoting a strong customer experience.
- Developing client relationships & maximizing opportunities.
- Pipeline Management
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