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Client Operations Manager
Confidential - Staffing and Recruiting
Houston, USA
Full-time
Mid · 5+ years experience
Hybrid
Discovered 1 weeks ago
Free
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Client Operations Manager
We are seeking a dedicated and experienced Client Operations Manager to oversee and manage one of our client accounts located in Houston, TX. This role will require the individual to be located in Houston, TX and occasionally onsite, visit client locations regularly, and serve as the primary point of contact for addressing performance and training issues for both operational and non-operational employees. The ideal candidate will have a strong background in program oversight, combined with management and training experience to ensure seamless operations and client satisfaction.
Job Duties
- Client Management: Act as the primary liaison between the client and internal teams, ensuring effective communication and alignment with client needs. Visit client locations regularly to assess operations, meet with leadership, and address performance and/or training issues. Build and maintain strong relationships with client stakeholders, employees, and external partners.
- Act as the primary liaison between the client and internal teams, ensuring effective communication and alignment with client needs.
- Visit client locations regularly to assess operations, meet with leadership, and address performance and/or training issues.
- Build and maintain strong relationships with client stakeholders, employees, and external partners.
- Training and Development: Conduct onboarding and orientation sessions for new hires, ensuring alignment with client protocols and expectations. Design and deliver ongoing training programs to address client-specific needs, including regulatory updates and best practices. Support employee development initiatives to enhance skills and improve service delivery. Develop and deliver quality improvement coaching and training, leveraging data to recommend materials and skills necessary to increase quality and ensure safety. Manage training requirements and schedules, recommending process improvements based on business intelligence. Act as a mentor to new staff, providing realistic expectations and continuous feedback.
- Conduct onboarding and orientation sessions for new hires, ensuring alignment with client protocols and expectations.
- Design and deliver ongoing training programs to address client-specific needs, including regulatory updates and best practices.
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