Client & Operations Coordinator

Role Purpose

Relevant Experience

• Four to six years of relevant experience in client servicing, operations, order management, logistics, procurement, supply chain, or a similar coordination role.
• Experience managing multiple clients, orders, and suppliers simultaneously.
• Experience coordinating deliveries or shipments and dealing directly with vendors and suppliers.
• Experience in a fast-paced commercial environment with tight deadlines.
• UAE market experience is advantageous.
• Experience with ERP, CRM, order management, or procurement systems is desirable.

Client and Communication

• Strong client relationship management skills and excellent verbal and written communication.
• Professional and confident when dealing with clients, vendors, and service providers.
• Strong follow-up and stakeholder management skills.

Organisation and Commercial Skills

• Highly organised, detail-oriented, and able to manage multiple priorities and deadlines.
• Strong ability to track and close outstanding actions.
• Good commercial awareness, quotation comparison, basic negotiation, and cost-conscious purchasing and logistics skills.
• Proactive problem solving, decision-making, escalation, and solution-oriented behavior under pressure.

Systems and Administration

• Strong Microsoft Office skills, particularly Excel.
• Comfort with order management, CRM, ERP, or procurement systems.
• High accuracy in documentation and data entry.

Education

• Bachelor's degree or relevant diploma in business administration, logistics, supply chain, procurement, operations, or a related field.
• Relevant professional experience may be considered instead of a degree.

Personal Attributes

Performance Measures

Pay

• Pay starts at AED 3,000 per month.

Work Location

• The role is performed in person.

Responsibilities

• Manage the operational cycle from client enquiry and quotation through order, vendor coordination, shipping or delivery, client updates, issue resolution, and order completion.
• Manage multiple clients, orders, suppliers, and competing priorities.
• Coordinate deliveries and shipments with logistics partners.
• Deal directly with vendors and suppliers and monitor their performance and reliability.
• Understand and compare quotations, support purchasing decisions, and manage costs.
• Track outstanding actions, follow up persistently, and close operational issues.
• Maintain accurate documentation and data entry for operational activities.
• Provide timely client updates and maintain client satisfaction and responsiveness.
• Resolve issues proactively and escalate matters when appropriate.
• Work independently and take ownership until client requirements are fully delivered.