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Client Operations Associate (Floater) - Chicago, IL
Xerox Holdings Corporation
Chicago, USA
Full-time
Entry
Onsite
USD 34740-69480 yearly / year
Discovered 2 days ago
Microsoft OfficeLocal Area NetworksHIPAA
Free
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Microsoft OfficeLocal Area NetworksHIPAA
Role Overview
This is a floater position. You will support hardware and software across the customer environment, helping maintain reliable device performance and effective workflows. In this customer-facing role, you will provide proactive device monitoring, incident resolution, firmware configuration, and workflow support while serving as an advocate for the client. Join Xerox and help deliver a consistent, responsive technology experience.
Key Skills for This Role
Microsoft OfficeLocal Area NetworksHIPAA
Full Job Posting
Overview
This is a floater position. You will support hardware and software across the customer environment, helping maintain reliable device performance and effective workflows. In this customer-facing role, you will provide proactive device monitoring, incident resolution, firmware configuration, and workflow support while serving as an advocate for the client. Join Xerox and help deliver a consistent, responsive technology experience.
Why Join This Team
Competitive hourly compensation with overtime potential
Comprehensive benefits from day one, including medical, dental, vision, and life insurance
401(k) with company match
Paid time off, holidays, and personal days
A culture that prioritizes flexibility, safety, and work-life balance
What You Will Do
- Manage the equipment fleet, monitor performance, and coordinate service response
- Provide on-site helpdesk support and serve as a point of contact for escalations
- Administer workflow scanning configurations, firmware updates, and device deployments
- Monitor consumables and parts inventory and coordinate order fulfillment
- Coordinates device installations, moves, and decommissions while maintaining service reporting, supporting client ticketing systems, and escalating major incidents as needed
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