Client Experience Manager

Understand and document client goals, KPIs, and business outcomes in ongoing collaboration with sales

Create and maintain success plans to track progress against client goals

Provide individualized strategic guidance and proactive, data-driven support to clients to drive progress with ML

Ensure clients are equipped with clear strategies to meet their business goals and optimize their ABM efforts by leveraging ML data and industry best practices.

Develop and maintain functional expertise in ML solutions, digital advertising, and ABM to provide guidance to clients as a trusted advisor

Manage process delivery support from ML, including the engagement of other teams and resources as necessary

Partner with Campaign Operations to ensure that all client campaigns are run successfully, accurately, and on time

Regularly report on progress, performance, and future recommendations to ensure continuous client engagement and value realization.

In collaboration with Sales, identify and nurture opportunities for account expansion into additional ML products and services that align with client needs and objectives

Act as a client advocate to remove obstacles to success, minimize escalations, and relay feedback and enhancement requests internally

If you’re excited about helping clients succeed, love the idea of working at the forefront of marketing innovation, and want to be part of a team where integrity, respect, innovation, urgency, and accountability aren’t just words — they’re how we show up every day — then let’s talk.