Client Experience Manager, Bloomberg Live (Contract)
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Key skills for this role
About the Role
Bloomberg Live seeks a Client Experience Manager to support global sponsorship clients from post-sale through event execution. The role requires managing client relationships, coordinating cross-functional teams, and developing collateral.
Key Skills for This Role
Responsibilities
- Manage Bloomberg Live’s global client relationships from post sale through final event execution
- Build strong relationships with clients, adding value above and beyond tactical requirements
- Collaborate across functions including sales, editorial, marketing, production, audience, and finance
- Own and maintain contracts and Salesforce upkeep for details and logistics
- Develop best in class collateral such as kick off materials, presentations, and sponsorship recap decks
Requirements
- 5+ years of experience in account management or client relationship management, preferably in media or events
- Proficiency in Microsoft Suite, Google Suite, and Slack
- Ability to travel domestically/internationally as needed
- Strong executive presence and problem solving skills
Full Job Posting
Overview
- Bloomberg Live delivers news making convenings that harness the power of our global newsroom.
- The Client Experience Manager supports clients as Bloomberg Live expands its commercial portfolio.
- This role reports to the Director of Client Experience for Forums and Government Partnerships.
We’ll trust you to
- Manage Bloomberg Live’s global client relationships from post sale through final event execution.
- Be a quick study on clients’ businesses, objectives, and priorities.
- Build strong relationships with clients, adding value above and beyond tactical requirements.
- Organize and contribute client insights for additional value, upsells, and future engagements.
- Collaborate across functions and teams within Bloomberg Live and Bloomberg L.P.
- Liaise across internal departments including sales, editorial, marketing, production, audience, and finance.
- Own and maintain contracts and Salesforce upkeep for details and logistics.
- Track inventory, benefits, timelines and other key details for assigned events.
- Develop best in class collateral and executive level partner communications.
- Conduct client calls outside of standard business hours if client is based outside the hired region.
You’ll need to have
- 5+ years of experience, preferably in media or events, in account management or client relationship management.
- Desire to work in a fast paced and highly collaborative environment.
- Ability to manage multiple events and multiple clients at once.
- Detail oriented and organized, with flexibility to navigate changing situations.
- Strong executive presence and problem solving skills.
- Exceptional verbal, written and interpersonal communication skills with proficiencies in Microsoft Suite, Google Suite and Slack.
- Ability and flexibility to travel domestically/internationally to manage client experience onsite.
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