Client Experience - Concierge

• Greeting clients warmly, offering personalized service from the moment they enter the store.
• Match clients with available and advisors.
• Provide hospitality, including offering refreshments and ensuring client comfort.
• Maintain a polished, professional presence that reflects the store’s luxury standards.
• Assist in coordinating in-store experiences, private appointments, and special events.

• Facilitate smooth transitions between different touchpoints of the client’s journey in-store.
• Provide basic product knowledge and brand information, directing inquiries to appropriate Client Professionals.
• Assist with store navigation, ensuring clients receive undivided attention and personalized service.
• Support in managing appointments, reservations, and client requests efficiently.

• Learn and remember client preferences to contribute to a more tailored experience.
• Handle special client requests, such as securing a private shopping area or arranging gift wrapping and delivery services.

• Maintain the appearance of the client reception area, ensuring it is immaculate and inviting.
• Coordinate with the managers and back-office teams to enhance client experience.
• Assist with administrative tasks such as scheduling, CRM updates, and appointment follow-up when needed.
• Restock refrigerators and other hospitality supplies throughout the store.
• Check appearance of spaces, cleaning up flowers, outside of cases, drink and hospitality areas, Windex cases throughout the day, and giving attention to any other areas as needed.

• Experience: Preferred experience in luxury retail, hospitality, or a client-facing role.
• Communication: Exceptional verbal and written communication skills with a polished and professional demeanor.
• Client-Centric Mindset: Passion for delivering personalized service and creating memorable experiences.
• Problem-Solving: Ability to anticipate and address client needs with discretion and efficiency.
• Organization & Multitasking: Strong ability to manage multiple tasks while maintaining a high level of service.
• Technology: Proficiency in CRM systems, appointment scheduling tools, basic Microsoft office software and Canva.
• Luxury Aesthetic: Understanding of luxury brand culture, etiquette, and service expectations.

• Hospitality & Warmth: Ability to make every client feel valued and welcome.
• Attention to Detail: Ensuring every aspect of the store environment and client experience is flawless.
• Discretion & Professionalism: Handling VIP and high-profile clients with the utmost confidentiality and care.
• Team Collaboration: Working seamlessly with Sales Professionals, Managers, and support teams.
• Adaptability: Ability to adjust to dynamic client needs and in-store experiences.

• Client satisfaction and mystery shop scores.
• Efficiency in managing appointments and store flow.
• Contribution to enhanced client relationships and repeat visits.
• Coordination and execution of special client experiences.

Comprehensive medical, dental, life and short/long term disability and 401(k) plan.

Competitive PTO and paid Holiday