Client Experience Associate

• Mileage Reimbursement
• Medical, Dental, and Vision

• Pet Insurance
• Pre-Paid Legal

• Voluntary Life and Short-Term Disability Insurance

• 401(k) Retirement plan with Company Match
• Financial and Health/Wellness Education
• Bereavement and Mandated Leave of Absence Applicable

• 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)

Onsite, Monday - Friday from 8:00 am - 5:00 pm

• Respond to routine customer service requests (phone, email, chat) in a timely manner for assigned skills.
• Performance of administrative duties.
• Initiates service requests per procedures and enter information in appropriate system(s), e.g. CCaaS and HOA management software.
• Follows up on assigned interactions.
• Completes assigned administrative duties.
• Suggests updates to knowledge content.
• Execute compliance letters at the request of the Manager.
• Assist team members with the preparation and execution of required annual mailings.
• Transcribe and type documents and letters as required.
• Maintain keys, gate openers, parking permits, clubhouse rental applications, etc.
• Update and generate all required association and management reports.
• Practices and adheres to Keystone’s Core Values, Mission, and Vision.
• Any additional job duties as required by the supervisor.

• Excellent customer service skills.
• Ability to respond in an urgent manner, close the loop, and be an ambassador for the company.
• Ability to work under tight deadlines and consistently meet deadlines.
• Exhibit professionalism and demeanor at all times.
• Ability to manage challenging client interactions in an effective manner.
• Demonstrate effective verbal and written communication and listening skills.
• Demonstrate strong problem-solving abilities.
• Must be proficient with computer programs, including Word, Outlook, and Excel.
• Demonstrate organizational skills and ability to independently prioritize daily workload.
• Must work effectively with co-workers and clients.
• Excellent interpersonal skills.
• Verifiable references.
• Able to pass a background check.

• 1-2 years of experience working in a Customer Service role.
• Bachelor’s Degree preferred.
• High School Diploma or GED required.

The work environment and physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of the job.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Exhibit professionalism, professional attire, and demeanor at all times.
• Ability to drive to communities.
• Ability to sit, stand, and operate business equipment.
• Typical office environment with low-level noise exposure.

We invite you to view our LinkedIn, Instagram, and Facebook to get an inside look at what Keystone is all about!

Check out our website at www.kppm.com .

Click on “Careers” and stay connected!

Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures.

If you have any difficulty using our online system, send an email to hr@keystonepacific.com for assistance.

Please include a description of your requested accommodation, your name, and contact information.

Note: This email address is not for general employment inquiries.

Keystone will not respond to inquiries that are not related to accessibility of the online application system by individuals with disabilities.

Keystone Pacific Property Management, LLC is an equal opportunity employer.

All applicants will be subject to a Background and MVR Check.