Client Care Specialist
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Key skills for this role
About the Role
Sahm Capital is seeking a Client Care Specialist in Jeddah, Saudi Arabia to handle client inquiries, resolve complaints, and ensure compliance with CMA regulations. Requires fluency in Arabic and English, a bachelor's degree, and at least 1 year of client care experience.
Key Skills for This Role
Responsibilities
- Handle customer calls and written inquiries per company standards
- Respond promptly to client questions and provide necessary information
- Maintain records of all client interactions, transactions, comments, and complaints
- Coordinate with technical team to resolve client issues and follow up
- Generate reports on service quality and customer satisfaction
Requirements
- Fluent in Arabic and English
- Patient, calm, and able to solve complex problems
- Excellent communication and interpersonal skills
- Bachelor's degree in Business, Finance, or related fields
- CME 1 qualification
- Minimum 1 year in client care
- Knowledge or experience in stock markets and trading
- Familiarity with client care systems
- CMA registered (able function)
Full Job Posting
Job Objective
- Provide support to clients by answering inquiries, resolving complaints, and assisting in achieving Sahm’s objectives in line with CMA regulations and client care standards.
Key Duties & Responsibilities
- Handle customer calls and written inquiries per company standards.
- Respond promptly to client questions and provide necessary information.
- Maintain records of all client interactions, transactions, comments, and complaints.
- Coordinate with the technical team to resolve client issues and follow up.
- Generate reports on service quality and customer satisfaction.
Skills & Qualifications
- Fluent in Arabic and English.
- Patient, calm, and able to solve complex problems.
- Excellent communication and interpersonal skills.
Education
- Bachelor’s degree in Business, Finance, or related fields.
- CME 1 qualification.
Work Experience
- Minimum 1 year in client care.
- Knowledge or experience in stock markets and trading.
- Familiarity with client care systems.
Additional
- CMA registered (able function).
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