Client Care Coordinator
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Responsibilities
- Meet with prospective clients and their families to understand their needs and develop personalized care plans
- Conduct care consultations and respond to new service inquiries
- Complete regular quality assurance visits with existing clients
- Update care plans as client needs change
- Build strong relationships with clients, families, and Care Professionals
- Introduce Care Professionals to new clients and help support successful care relationships
- Work closely with colleagues to coordinate all aspects of client care
- Respond to client and family concerns and work toward positive resolutions
- Maintain accurate client documentation and complete required reporting
- Prepare weekly, monthly, and quarterly performance reports
- Participate in community events, networking opportunities, and relationship-building initiatives as needed
- Participate in our rotating after-hours on-call schedule, typically every 4th to 5th weekend and 1–2 evenings per week
What We’re Looking For
CCA designation or education/experience in health care, senior care, social services, or a related field
2+ years of relevant professional experience
Strong communication and relationship-building skills
Excellent organizational, administrative, and computer skills
Compassionate, professional, and solutions-focused approach
Self-motivated and comfortable working independently while also contributing to a team
Strong problem-solving skills and the ability to adapt when priorities change
Valid driver’s license, reliable vehicle, and willingness to travel within our service area
Flexibility to participate in a rotating after-hours on-call schedule
Competitive compensation
Health and dental benefits
Group Retirement Savings Plan with employer contributions
Mileage reimbursement
Ongoing coaching, training, and professional development
A supportive, collaborative team environment
A varied role with the opportunity to work independently
The opportunity to make a meaningful impact in the lives of seniors and their families
If you are looking for a career where you can build meaningful relationships, support families through important decisions, and make a genuine difference in the lives of seniors, we would love to hear from you.
About Home Instead
Provider of non-medical home care and companionship for older adults.
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