Client Care Analyst (Remote)

The Client Care Analyst is a frontline support engineer and provides technical assistance to our customers' technical support.

Our solution utilizes complex technologies and may require deep technical knowledge and excellent problem-solving skills to resolve.

You will provide professional business-to-business customer service, with an awareness of the critical nature of these solutions to our customers who are using them.

Using best practices in troubleshooting, communication, and problem resolution, you will ensure that any reported problems, as well as issues that you anticipate, are resolved in an efficient and effective manner.

These interactions must leave customers feeling impressed with how smoothly concerns are addressed when they encounter problems with our software.

You will work closely with other colleagues across the company to collaborate on behalf of the customer and will accelerate issues toward timely resolution and provide the customer with timely and complete communication along the way.​

The Client Care Analyst is a frontline support engineer and provides technical assistance to our customers' technical support.

Our solution utilizes complex technologies and may require deep technical knowledge and excellent problem-solving skills to resolve.

You will provide professional business-to-business customer service, with an awareness of the critical nature of these solutions to our customers who are using them.

Using best practices in troubleshooting, communication, and problem resolution, you will ensure that any reported problems, as well as issues that you anticipate, are resolved in an efficient and effective manner.

These interactions must leave customers feeling impressed with how smoothly concerns are addressed when they encounter problems with our software.

You will work closely with other colleagues across the company to collaborate on behalf of the customer and will accelerate issues toward timely resolution and provide the customer with timely and complete communication along the way.​

• Inbound tickets - Review incoming support requests and evaluate risk, impact, and severity
• Develop subject matter expertise in our technology
• Provide technical support to clients via, cases and chat
• Demonstrate professional, assertive, articulate, and friendly verbal and written communication in all aspects of your work while building confidence among all customers and stakeholders