Client Account Manager II (tvScientific)

What you'll do:

Lead and manage a portfolio of key client accounts, spanning various industries including retail, leisure, and tech-adjacent sectors.

Launch, serve, and optimize campaigns for clients, ensuring maximum ROI and campaign success.

Proactively pick up the phone and engage in meaningful conversations with customers and agencies about digital media, including CTV advertising.

Develop and execute strategic account plans to drive revenue growth, retention, and expansion opportunities within existing client accounts.

Identify and capitalize on upsell and cross-sell opportunities, leveraging your digital media and advertising experience to maximize revenue potential.

Collaborate closely with internal teams, including sales, product, and support, to ensure seamless execution of client campaigns and initiatives.

Monitor and analyze campaign performance metrics, providing insights and recommendations to optimize client campaigns and drive superior results.

Act as a trusted advisor to clients, providing expert guidance, industry insights, and best practices to help them achieve their advertising objectives.

Stay informed about industry trends, market dynamics, and competitive landscape to anticipate client needs and proactively address challenges.

Provide mentorship and support to junior account management team members.

Use AI to accelerate account insights: Leverage internal AI tools to quickly summarize account performance, surface optimization opportunities, and draft clear client-ready recommendations and talking points (including for CTV conversations).

What we're looking for:

4+ years in sales or account management in the digital advertising or performance marketing industry.

Strong understanding of the digital media and advertising landscape, with experience talking to customers and agencies about digital media, including CTV advertising.

Experience with digital media platforms, MMPs, or supporting tools, working with major agencies.

Strong comfortability with data, with the ability to analyze campaign performance metrics and provide actionable insights.

Curious mindset with a propensity to ask a lot of questions and seek opportunities for growth.

Exceptional communication and interpersonal skills, with the ability to build rapport, influence stakeholders, and navigate complex client relationships.

Comfortable picking up the phone and engaging in conversations with customers and agencies about digital media.

Strategic thinker with the ability to develop and execute account plans, identify opportunities, and drive initiatives to achieve business objectives.

Results-driven and customer-focused, with a passion for delivering exceptional service and value to clients.

AI-first workflow: Comfortable using AI tools to speed up analysis, reporting, and account planning while validating outputs against source-of-truth data.

Bachelor's degree in business, marketing, advertising, or related field.

You May Also Have:

MBA or advanced degree in business or related field.

Experience working with enterprise-level clients or agencies, managing complex accounts and large budgets.

Certifications or training in digital advertising platforms, performance marketing, or related disciplines.

In-Office Requirement Statement:

We recognize that the ideal environment for work is situational and may differ across departments. What this looks like day-to-day can vary based on the needs of each organization or role.