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Clerk-Reservations

Le Méridien Hotels & Resorts
Makkah, KSA
Full-time
Entry
Onsite
Discovered 1 weeks ago
Hotel reservationsReservation system data entryGuest serviceTelephone communicationRevenue-maximizing sales techniquesReservation policy explanation
Free

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Key skills for this role

Hotel reservationsReservation system data entryGuest service
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Position Summary

Process hotel reservation requests, changes, and cancellations received by phone, fax, or mail.

Identify guest needs, determine room types, verify availability and rates, and document special requests.

Answer questions about hotel facilities, services, and room accommodations while following guest-service standards.

Reservation Responsibilities

  • Explain guarantee, special-rate, and cancellation policies to callers.
  • Use sales techniques to maximize revenue while maintaining appropriate guest service.
  • Enter and access reservation data in the reservation system.
  • Apply correct codes and rates for complimentary, employee-discount, travel-agent inspection, and wholesale reservations.
  • Follow escalation procedures when addressing guest concerns.

Guest Service and Operations

  • Welcome and acknowledge guests, anticipate service needs, assist individuals with disabilities, and respond to concerns professionally.
  • Follow company policies, protect confidential information and company assets, and maintain guest and coworker privacy and security.
  • Communicate clearly, answer telephones using appropriate etiquette, and maintain positive working relationships.
  • Comply with quality assurance expectations and standards and perform other reasonable duties requested by supervisors.
  • Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Preferred Qualifications

  • High school diploma or G.E.D. equivalent is listed as a preferred qualification.
  • No related work experience is required.
  • No supervisory experience is required.
  • No license or certification is required.

Workplace

  • The role is based at the Le Méridien property on King Abdulaziz Road in Makkah, Saudi Arabia.
  • The source states that the position is not remote and is scheduled full time.

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