Claims Knowledge & Communications Specialist

• Enjoy work-life balance with flexible working options, and well-being initiatives that prioritise your health
• Take on new responsibilities and learn new skills that elevate both your personal and professional journey within a supportive environment.
• Our competitive benefits package includes everything from financial literacy to health and wellness initiatives, designed with your well-being in mind

At TAL, we’re supported to live our best lives.

With flexible and blended working options, discounted insurance, and wellbeing initiatives, we know we’re valued.

You’ll work alongside some of the brightest and most capable colleagues in the industry, with leaders who inspire, support, and include everyone.

We foster a culture where everyone belongs.

Collaborating in person strengthens our social bonds and powers better problem-solving.

Together, we face challenges and grow stronger.

We connect to include, celebrate, reward, and recognise each other.

The Claims Knowledge & Communications Specialist plays a vital role in helping TAL deliver on its promise to support customers when it matters most.

By shaping clear, trusted and future‑ready claims guidance, this role ensures our people can make confident, fair decisions in a complex and evolving regulatory environment.

The work directly strengthens customer outcomes, builds trust in our claims experience and supports TAL’s commitment to doing the right thing—today and into the future.

In this role you will:

• Design and maintain claims knowledge artefacts that enable consistent, fair and timely claim decisions.
• Create and maintain claim forms and communication collateral that are aligned to regulatory requirements, industry codes and TAL’s claims philosophy.
• Translate regulatory and business change into clear, usable knowledge that supports day‑to‑day claims handling.
• Lead targeted initiatives that strengthen compliance, reduce risk and improve customer claims experiences.
• Provide authoritative claims policy expertise to support decisions, assurance activities and regulatory engagement.
• Monitor regulatory and industry developments to identify impacts and proactively update claims frameworks.
• Experience in life insurance claims or a similar regulated environment, with a strong understanding of how policy and guidance support quality customer outcomes.