Claims Handler

Job responsibilities

• Manage, assess and adjust assigned claims, ensuring that coverage is accurately assessed, and file reserving is correctly set / maintained.
• Proactively manage claim files ensuring all documentation is correctly filed and claims are regularly updated, diarised and managed proactively.
• Ensure that claims are handled promptly, fairly and with integrity in accordance with Hartford claims management guidelines.
• Work closely with claims management and other team members as required on individual claims.
• Receive mentoring and coaching from experienced senior claims handlers / claims management.
• Maintain the highest standards of communication with claims management and underwriting to ensure that information on significant claims and claims trends is shared expeditiously.
• Ensure that large loss information is shared promptly and that large loss reports are issued appropriately.
• Liaise with other departments as appropriate including but not limited to Underwriting; Finance; Actuaries and Reinsurance.
• Attend market claim meetings as required.
• Liaise with brokers, stake holders and policy holders as required.
• Liaise with other Hartford offices as required.
• Assist with reinsurance issues as required.
• Ensure compliance with Lloyds minimum standards and all regulatory and statutory requirements relating to claims handling, in particular TCF.

Capabilities & Experience