Claims Assistant / Billing Assistant / Insurance Assistant

Role overview

Location and arrangement

• The position is fully remote in the United Arab Emirates.
• The employment arrangement is part-time with flexible working hours.

Key responsibilities

• Receive, register, and process insurance claims, billing requests, and related administrative submissions.
• Review claim forms, invoices, receipts, policy information, and supporting documentation for completeness and accuracy.
• Maintain claims files, policy records, billing information, customer details, and digital documentation.
• Verify policy numbers, coverage information, claim references, service details, charges, and supporting records.
• Assist with invoice preparation, billing updates, payment tracking, and account documentation.
• Monitor claim status, policy updates, outstanding documents, billing items, approvals, and processing deadlines.
• Coordinate with insurers, brokers, service providers, finance teams, customers, and internal stakeholders.
• Follow up on missing documents, incomplete claims, pending approvals, billing discrepancies, and outstanding information.
• Resolve routine discrepancies across claims, invoices, policy records, and supporting documentation.
• Prepare claims summaries, billing reports, policy trackers, outstanding item reports, and administrative updates.
• Maintain organized digital records according to established procedures.
• Handle confidential insurance, financial, and personal information professionally and securely.

Requirements

• A bachelor's degree or equivalent qualification in Insurance, Finance, Accounting, Business Administration, Risk Management, or a related field is preferred.
• At least 3 years of professional experience in claims administration, insurance operations, billing, invoicing, accounts administration, or a related function is preferred.
• Strong understanding of insurance documentation, claims processing, billing procedures, policy administration, and financial records.
• Familiarity with insurance systems, claims platforms, accounting or ERP software, CRM systems, spreadsheets, and digital documentation tools.
• Excellent attention to detail, numerical and analytical skills, communication, coordination, follow-up, organization, and time management.
• Ability to handle confidential information and work reliably, accurately, proactively, and independently in a remote environment.

What the employer offers

• Flexible part-time hours with a fully remote working arrangement.
• Competitive compensation aligned with experience and claims, billing, and insurance responsibilities.
• Professional development through hands-on involvement in insurance and financial operations.
• Opportunities to strengthen claims coordination, insurance administration, billing, reconciliation, and documentation skills.